At Perfectstylez, operated by Shopvanta Innovations Private Limited, we are committed to delivering a reliable and transparent shopping experience. We value fairness and ensure that all customer concerns are addressed promptly and professionally. This Grievance Redressal Policy outlines the process for handling complaints in accordance with applicable laws.  

What is a Grievance?  

A grievance refers to any concern, complaint, or dissatisfaction arising from a product or service purchased through our platform where a customer seeks resolution. This may include, but is not limited to:  

• Issues related to product quality or defects  
• Incorrect or delayed deliveries  
• Payment-related concerns  
• Problems involving returns, refunds, or exchanges  
• Dissatisfaction with customer service  
• Queries related to our policies  

How to Raise a Grievance  

If you have a concern, we encourage you to contact us through our available support channels. The process is as follows:  

Visit Contact Page   

Access the “Contact Us” section on our website.  

Select the Relevant Issue   

Choose the category that best matches your concern.  

Submit Your Request   

Provide complete details, including your order ID, a description of the issue, and any supporting documents or images.  

Once submitted, our support team will review your request and respond accordingly.  

Escalation to Grievance Officer  

If your concern is not resolved satisfactorily or remains pending, you may escalate the matter to our designated Grievance Officer in accordance with the Information Technology Act, 2000 and other applicable regulations.  

Perfectstylez has appointed a Grievance Redressal Officer to oversee complaint handling, ensure fairness, and address escalated matters. You may contact the Grievance Officer at shopvantainnovationspvtltd@gmail.com.  

Grievance Handling Process   
 

• Acknowledgement: Your grievance will be acknowledged within 48 hours via email  
• Reference ID: A unique ticket or reference number will be generated for tracking purposes  
• Resolution Timeline: We aim to resolve grievances at the earliest, typically within 7 working days, or as required under applicable laws  
• Updates: You will receive regular updates regarding the status of your complaint through your registered communication channel  

Closure of Grievance  

A grievance will be considered resolved under the following circumstances:  

• When a satisfactory resolution has been provided by our support team or Grievance Officer  
• When there is no response from your end within a reasonable time after a resolution is offered  
• When a final resolution has been communicated in line with our policies and legal requirements  

Contact Us  

For further assistance or to raise a grievance, please contact us at: shopvantainnovationspvtltd@gmail.com  

Note  

This policy may be updated periodically. For the latest version, please refer to our Terms of Use and Privacy Policy pages.